Frequently Asked Questions
Clear, honest answers to help you on your journey.
Is this a self-help app or will I be working with real people?
Heal@Home is a human-led medical program. From your very first call, you will be guided by our team of real, compassionate professionals, including nurse practitioners and addiction therapists. We believe in personalized care, not automated courses.
Which provinces do you serve?
Our services are consistently available to all residents of Ontario. We are also sometimes able to serve clients in Alberta and British Columbia. The best way to confirm is to speak with our care team privately.
Is Heal@Home covered by OHIP or private insurance?
Heal@Home is a private-pay program. This model ensures your treatment remains 100% confidential. While program fees are not directly covered by OHIP, prescribed medications are often covered by private insurance. Therapy sessions may be eligible for reimbursement through workplace benefits.
What if I just need to talk to someone now?
We understand that taking the first step is often the hardest. You can schedule a private, confidential conversation with one of our coordinators to ask questions and learn about our protocol. Click here to see our availability.
Can I drink while on Naltrexone?
Yes, and it's actually required. The Sinclair Method works by taking Naltrexone one hour before drinking. The medication blocks the reward signal from alcohol, and over time your brain unlearns the craving. Drinking without taking it first would undo the process.
How long does The Sinclair Method take to work?
Most clients notice a meaningful reduction in cravings within 4 to 8 weeks. Full pharmacological extinction, where the urge to drink is significantly reduced, typically takes 3 to 6 months of consistent use.
Do I need a referral to start with Heal@Home?
No referral is needed. You can book directly with our team without going through your family doctor. We handle the clinical assessment and prescription internally.
What happens if I skip Naltrexone before drinking?
The extinction process only works when you drink after taking the medication. If you skip it, that drinking session reinforces the habit instead of weakening it. Consistency is key to TSM working effectively.
Is Heal@Home available outside of Toronto and the GTA?
Yes. We serve clients across Ontario, including Hamilton, Niagara, Ottawa, and surrounding regions, all virtually from home. No travel required.
How is Heal@Home different from a traditional rehab program?
Traditional rehab requires you to leave home, take time off work, and follow an abstinence-only model. Heal@Home is fully virtual, 1-on-1, completely private (no OHIP record), and does not require abstinence. Our 12-week program costs a fraction of inpatient rehab.