Privacy Policy

    Last Updated: October 17, 2024

    Heal@Home ('we', 'us', or 'our') is committed to protecting the privacy and security of your personal information, including your personal health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (healathome.ca) and use our services, in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario's Personal Health Information Protection Act (PHIPA).

    Information We Collect

    We may collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, or otherwise when you contact us. This information may include:

    • Personal Identification Information: Your name, email address, phone number, and date of birth.
    • Personal Health Information: Information relating to your physical or mental health, medical history, and the health services you receive from us. This is collected with your express consent when you become a client.
    • Technical Data: Information your browser sends whenever you visit our site, such as your computer's IP address, browser type, and pages visited.

    How We Use Your Information

    We use the information we collect for various purposes, including to:

    • Provide, operate, and maintain our services.
    • Process your registration and manage your account.
    • Respond to your inquiries, comments, and questions.
    • Communicate with you for administrative or informational purposes.
    • Improve our website, products, and services.
    • Comply with legal and regulatory obligations.

    Disclosure of Your Information

    We do not sell, trade, or rent your personal information to others. We may share your information only in the following situations:

    • With Your Express Consent: We will share your personal health information with other healthcare providers only when we have your explicit consent.
    • With Service Providers: We may share information with third-party vendors who perform services for us (such as data hosting), who are contractually obligated to protect your information.
    • For Legal Reasons: We may disclose your information if we are required to do so by law.

    Security of Your Information

    We use administrative, technical, and physical security measures to help protect your personal information. We use industry-standard encryption and secure technologies to safeguard your data. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.

    Your Privacy Rights

    In accordance with Canadian privacy law, you have the right to access, update, or correct your personal information in our custody and control, subject to certain exceptions prescribed by law. You may request to review your information by contacting us.

    Changes to This Privacy Policy

    We may update this Privacy Policy from time to time. The updated version will be indicated by an updated 'Last Updated' date. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

    Contact Us

    If you have any questions or concerns about this Privacy Policy, please contact us at hello@healathome.ca.