Frequently Asked Questions
Clear, honest answers to help you on your journey.
Is this a self-help app or will I be working with real people?
This is a very important question. Heal@Home is a human-led medical program, not a self-help app or an automated course. From your very first call, you will be guided by our team of real, compassionate professionals, including nurse practitioners, and addiction therapists. We believe in personalized care. You can learn more about our philosophy on our Our Approach page.
Which provinces do you serve?
Our services are consistently available to all residents of Ontario. We are also sometimes able to serve clients in Alberta and British Columbia, depending on clinician availability. The best way to confirm if we are currently accepting new clients in your province is to book a free, confidential consultation with our care team.
Is Heal@Home covered by OHIP or private insurance?
While our program fees are not directly covered by OHIP, many components may be covered or reimbursable. The cost of prescribed medications is often covered by most private insurance plans and provincial drug benefit programs. Additionally, our counselling services, provided by registered therapists, may be eligible for reimbursement through your workplace benefits. We provide all the necessary documentation for you to submit claims.
What is The Sinclair Method (TSM)?
TSM is a science-based treatment that uses a medication called naltrexone to reduce and eventually extinguish alcohol cravings. You take the medication before drinking, which blocks the rewarding effects in the brain. Over time, your brain 'unlearns' the addictive behaviour. You can learn more in our detailed Sinclair Method guide.
Do I have to stop drinking completely to join?
No. Our harm reduction approach, particularly with TSM, is designed to meet you where you are. The goal is to help you reduce your drinking to safe levels, or to quit entirely if that is your goal. We work with you to define what success looks like for you.
Is it safe to reduce or stop drinking at home?
For many people, it is perfectly safe to gradually reduce or stop drinking at home, especially when supported by medical professionals through a telehealth program. However, for individuals with a history of heavy, daily physical dependence, stopping abruptly without medical support can be dangerous. This is why our process always begins with a thorough medical assessment to determine the safest path forward for your specific situation.
What if I just need to talk to someone now?
We understand that taking the first step is often the hardest. That's why we make it as easy as possible to connect. You can book a free, completely confidential, and no-pressure consultation with one of our care coordinators to ask questions and learn about our approach. You can book a time that works for you directly in our calendar.