Frequently Asked Questions
Clear, honest answers to help you on your journey.
Is this a self-help app or will I be working with real people?
Heal@Home is a human-led medical program. From your very first call, you will be guided by our team of real, compassionate professionals, including nurse practitioners and addiction therapists. We believe in personalized care, not automated courses.
Which provinces do you serve?
Our services are consistently available to all residents of Ontario. We are also sometimes able to serve clients in Alberta and British Columbia. The best way to confirm is to speak with our care team privately.
Is Heal@Home covered by OHIP or private insurance?
Heal@Home is a private-pay program. This model ensures your treatment remains 100% confidential. While program fees are not directly covered by OHIP, prescribed medications are often covered by private insurance. Therapy sessions may be eligible for reimbursement through workplace benefits.
What if I just need to talk to someone now?
We understand that taking the first step is often the hardest. You can schedule a private, confidential conversation with one of our coordinators to ask questions and learn about our protocol. Click here to see our availability.